We understand that your time is valuable and schedules can change unexpectedly. That’s why Techify Care offers a flexible rescheduling policy for both our valued customers and technicians.
You can reschedule a confirmed in-home appointment up to 3 hours before the appointment time at no charge. If you need to reschedule within 3 hours of the appointment, a $25 service fee will apply.
We recognize that plans can change quickly and our customers’ needs may shift. While we strive to be accommodating, short-notice cancellations can result in our technicians losing valuable work. Please note that fees apply only to in-home services.
For more details on our cancellation policy, click here: [Techify Care Cancellation Policy](https://www.techifycare.com/cancellation-policy)
Every service that we offer is completely optional. You are not forced to use all of them.
Fees for premium/standard Membership are billed upfront, including any additional services purchased. If you’re not satisfied with the plan within the first 30 days, we will refund your membership cost, minus any discounts applied to services.
Your Membership is valid for one full year and will automatically renew for your convenience. If you prefer to turn off auto-renewal, simply log in to your secure member portal and adjust your settings.
The In-House testing is an annual in-home visit where a certified technician evaluates your home’s technology systems. This thorough assessment covers your main computer, internet connection, router, and WiFi. You’ll receive a detailed report with actionable insights to help you understand and optimize your tech systems for better performance.
ou can simply email us with any concern and we will change your email, phone and address.
You can email us and our support team will guide you throughout the process.
Yes, as long as they are qualified for the requested type of service.
You can fill out the booking form or contact us via email.
We strive to match your service request with a technician as quickly as possible. If Techify Care is unable to confirm an appointment based on your initial availability, we may ask you to provide additional time slots.
You can easily update your availability online. Simply log into your account, click on the Account icon at the top right corner of the page, and select Orders from the drop-down menu.
It is all up to you. If you are satisfied with the service then you can feel free to give a tip.
You can fill out the form to return the product.
You can return a product within 30 days.
Refunds for product returns are processed once the item has been received at our center.
We cannot cancel the order or shipment once the item is en route. To cancel or return the order, you can either refuse the delivery so the package gets sent back, or contact us after you receive the item. Once the item is returned to us, a full refund will be processed.
